This is counter-intuitive, but it's true: making yourself available to clients' whims outside business hours won't get you their respect. Why not? Because that's not how professionals behave, and clients can feel it. They will treat you as if you were an amateur if you're presenting yourself to them as one. This article raises awareness to that fact.

When a client calls to ask for a website or an app or an internet marketing campaign, we should not be selling. We should be suspicious, we should doubt that the person has called the right number. Not every caller is a perfect fit for our agency.

I bet the following happens to many web professionals all the time.

Did you know that up to 90% of the buying cycle is completed before a B2B buyer ever speaks with a sales rep? As a B2B company, you need to help your clients choose you. A good website copy answers clients' key questions while they're still in the research phase. You might be wondering: What are the essential elements of a service page copy? In what order should I present them? Our 24-question checklist with examples of good and bad content will help you write persuasive copy that leaves no key questions unanswered.

In this article, I argue that it's not only unfair to take all the risk for design work, but it's also not a sound business decision on agency’s part.

Web design and web development professionals make rookie mistakes too. The article names basic business components that make the client perceive you as a professional.

What to say to a client who offers to pay you not in money, but in his products, services, or other benefits?

Web agencies have a choice: we either continue bitching about clients, or we turn every complaint into a lucrative business opportunity. Clients complain because they have a problem. And what are we if not problem solvers? And because this is not a hobby, our solutions cost money. Always look to turn your current problems into money.

Solve serious business problems by working with your client on getting the website content upfront.

This serious business problem is unfortunately as common as sunrise. We have advice that worked for us on how to get paid and how to prevent future problems.